I wanted to thank you for the excellent support you and your team extended to Sedgwick this week while assisting with our aircraft discrepancy. This visit was once again the reason that I have entrusted the care of the aircraft in my control to West Star Aviation and their talented professionals.

For the past 20+ years your organization has assisted with too many projects to list, to include: Paint, interior, major avionics refurbishments, and major airframe and engine inspections to just name a few. The most recent visit though, was an example of why I am so impressed and committed to your organization.

When we first talked about the problem my aircraft was experiencing, the thought of a deadhead trip to ALN was hypothetical at best. Throughout the course of events over the next 24 hours we became convinced that we would need some help to diagnose and fix the discrepancy. On our follow-up call early the next morning, you and your team had gone ahead and prepped for our arrival with nothing more than our original and very brief discussion. Your team was ready for our aircraft, and upon arrival proceeded to diagnose and fix the discrepancy, and we were on our way the following afternoon. Our aircraft was able to join its very aggressive schedule, and not inconvenience our passengers whatsoever.

My sincerest thanks, once again to you and the individuals at West Star Aviation.


Gulfstream Maintenance Services