AOG/MRT

West Star Aviation Launches Maintenance Event Portal for Customers

June 21, 2018 – West Star Aviation is pleased to announce that the company has launched a maintenance event portal for their customers as the latest tool to stay connected while their aircraft is in work.

The new portal was driven by the input of West Star’s customers and will make communication between customers and West Star quicker and more efficient. The user-friendly portal makes it easy for customers to approve squawks online, provides approval status, labor, parts, service and other squawk charges, connects customers and lead technicians, and allows technicians to supply specific detailed photos regarding squawks.

“We are thrilled to be able to deliver yet another tool for our customers to stay connected with the world-class experience of the West Star Aviation team. Our objective was to use customer input in shaping the development to ensure it included all the features and capabilities they find useful and provide a quicker and more efficient way for our customers to connect with our team,” said Matt Vogel, Manager of IT for West Star Aviation.

West Star will be offering this service to customers who have their aircraft in-house at any of their full-service facilities. For more information or to access the portal, please connect with your program manager.

Voted #1 Preferred MRO for five consecutive years from 2014-2018 in Professional Pilot Magazine’s annual “Preferences Regarding Aviation Services and Equipment” (PRASE) Survey, West Star Aviation specializes in the repair and maintenance of airframes, windows, and engines, as well as major modifications, avionics installation and repair, interior refurbishment, surplus avionics sales, accessory services, paint and parts.

In addition to its facilities in East Alton, IL; Grand Junction, CO; and Chattanooga, TN, West Star Aviation runs maintenance operations at Aspen-Pitkin County Airport in Aspen, CO; Chicago Executive Airport in Chicago, IL; Centennial Airport in Denver, CO and Conroe-North Houston Regional Airport in Houston, TX. The company also provides complete FBO services for transient aircraft at its newly remodeled East Alton and Grand Junction facilities. West Star Aviation is an industry leader in technical experience and expertise while providing world-class customer services in all the organization’s divisions. For more information visit www.weststaraviation.comor call 800-922-2421.

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Contact Us

WSAA will be piloted at the East Alton, IL facility with the first round of apprentices anticipated to start in January 2024. For more information on West Star Aviation employment or WSAA apprentice selection criteria, please visit www.weststaraviation.com/careers or contact Katie Johnson (katiejohnson@wsa.aero) or Dave Lagermann (dlagermann@wsa.aero).

Application & Selection Process

Before applying, please be aware of the standards of conduct for employment with West Star along with the strict requirements below while attending WSAA.

  • Working in Aviation requires a commit to being drug-free.  Pre-employment drug testing along with random and reasonable suspicion testing is required for all companies employing people working in safety sensitive positions. The position you are considering applying for is safety sensitive.  If hired, you must pass a DOT drug test to start working, if you fail the job offer is rescinded.  If you pass, you must remain drug-free during employment, failing a random or reasonable suspicion test may result in termination of employment.  Please note: marijuana is legal in certain states however the FAA follows Federal law where marijuana is illegal.  This means testing positive for marijuana, or any other illegal drug, will prevent you from working in Aviation. 
  • The first 7.5 months will follow a strict schedule: Monday – Friday 7:00am – 3:30pm (breaks and meal periods provided). 
  • The expectation is to arrive inside the learning center and clocked in at 7:00am.
  • While attending WSAA, no more than 4 hours a week can be missed.  Extenuating medical circumstances will be given full consideration with supporting documentation.
  • WSAA follows an FAA approved curriculum which has certain requirements including attendance. 
  • Testing for the FAA license at the conclusion of WSAA is required, along with passing.  Two opportunities to test will be provided, if needed.  Employment may terminate if the FAA license is not obtained.
  • Candidates will be contacted to complete pre-screening assessments and questionnaires. 
  • Qualified candidates will be contacted in late November and scheduled for a tour and interview with Hiring Managers at West Star Aviation in East Alton, IL.
  • To be qualified, candidates must pass the pre-screening process along with submitting a negative DOT drug test result.
  • Finalists will be selected after onsite interviews. Job offers will be extended in mid-December with a start date of January 9, 2024.
  • Pay while learning in the Academy will be $20 per hour.  Upon successfully graduating and obtaining your FAA license, pay will increase to $27 per hour.