Implements New Web-based Maintenance Portal for Customers
West Star Aviation is pleased to announce the offering of ServiceEdge, a web-based communications portal developed for their customers. This new custom engagement platform provides direct communication to the service teams working on a customer’s aircraft, including necessary paperwork and work process updates.
The ServiceEdge platform was jointly developed with CORRIDOR, a CAMP Systems company, to fit West Star Aviation’s discerning clientele. Owners/operators will have instant access to work order quotes, job status updates and additional job approvals. Notifications will be sent via email, but chat options on both desktop and mobile devices are available as well, all in a real-time communication and workflow environment. Future enhancements will include a direct connection from the mobile app for increased accessibility, further increasing customer communication efficiency.
“ServiceEdge offers improved communication to our customers, delivering enhanced customer experiences while cultivating long-term relationships with our proven expertise,” said Matt Vogel, Manager of IT (GJT). “Customers will have direct access to maintenance status, along with aircraft photos for immediate service decisions, aiding in decreased downtimes,” Vogel continued.
“Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge, traditional communication processes supporting the interaction between customer, service centers and their maintenance staff typically involved phone calls, emails and even faxes. Without ServiceEdge, this tedious back and forth communication made agreeing on change orders and approvals inefficient, frustrating, and often subject to misinterpretation,” said Chris Kubinski, CORRIDOR’s Director of Sales and Marketing.