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ServiceEdgeTM Customer Portal Update 

ServiceEdge
ServiceEdge

Making Access To Expertise Easy

West Star Aviation successfully launched their ServiceEdgeTM Customer Portal in 2021.  The ServiceEdge platform was jointly developed with CORRIDOR, a CAMP Systems company, to fit West Star Aviation’s discerning clientele. Owners/operators have instant access to work order quotes, job status updates and additional job approvals. Notifications will be sent via email, but chat options on both desktop and mobile devices are available as well, all in a real-time communication and workflow environment. 

As part of a recent, company-wide focus on elevating customer communication and service, West Star is pleased to announce several updates coming to the portal.  

The updates will be aimed at better responding to customer feedback and delivering an overall better experience from quoting to delivery.

The future updates to the ServiceEdge Portal will include:

  • Inclusion of estimated hours per squawk
  • Centralized Terms & Conditions Documents
  • Accessible Privacy Policy Documents
  • Parts & Service Details On Squawks
  • Ability To Archive/Save Snapshots Of Quotes

The ServiceEdge Portal will continue to evolve to our customers’ needs, all with the goal of improving communication and making the West Star Experience the best it can possibly be.

Nathan Winkle with Thoroughbred Aviation recently outlined his experience at West Star while using the ServiceEdge Portal.   Winkle, a CHA customer, used the portal for two projects, a G550 Prebuy and a Challenger 300 192-month inspection.  “My experience with ServiceEdge has been outstanding.  It allows me to review my projects in work and approve necessary changes at my convenience.  I think it benefits customers and project managers alike to better manage the many details involved with maintenance projects.” said Winkle.  “My hope is that West Star continues to refine this valuable resource to meet needs that arise in the future.” 

For more information on the ServiceEdge portal or any of the other services offered by West Star Aviation, please contact Matt Vogel, Director of Technology at 970-248-5211 or via email at mvogel@wsa.aero today.

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Contact Us

WSAA will be piloted at the East Alton, IL facility with the first round of apprentices anticipated to start in January 2024. For more information on West Star Aviation employment or WSAA apprentice selection criteria, please visit www.weststaraviation.com/careers or contact Katie Johnson (katiejohnson@wsa.aero) or Dave Lagermann (dlagermann@wsa.aero).

Application & Selection Process

Before applying, please be aware of the standards of conduct for employment with West Star along with the strict requirements below while attending WSAA.

  • Working in Aviation requires a commit to being drug-free.  Pre-employment drug testing along with random and reasonable suspicion testing is required for all companies employing people working in safety sensitive positions. The position you are considering applying for is safety sensitive.  If hired, you must pass a DOT drug test to start working, if you fail the job offer is rescinded.  If you pass, you must remain drug-free during employment, failing a random or reasonable suspicion test may result in termination of employment.  Please note: marijuana is legal in certain states however the FAA follows Federal law where marijuana is illegal.  This means testing positive for marijuana, or any other illegal drug, will prevent you from working in Aviation. 
  • The first 7.5 months will follow a strict schedule: Monday – Friday 7:00am – 3:30pm (breaks and meal periods provided). 
  • The expectation is to arrive inside the learning center and clocked in at 7:00am.
  • While attending WSAA, no more than 4 hours a week can be missed.  Extenuating medical circumstances will be given full consideration with supporting documentation.
  • WSAA follows an FAA approved curriculum which has certain requirements including attendance. 
  • Testing for the FAA license at the conclusion of WSAA is required, along with passing.  Two opportunities to test will be provided, if needed.  Employment may terminate if the FAA license is not obtained.
Apply Online
  • Candidates will be contacted to complete pre-screening assessments and questionnaires. 
  • Qualified candidates will be contacted in late November and scheduled for a tour and interview with Hiring Managers at West Star Aviation in East Alton, IL.
  • To be qualified, candidates must pass the pre-screening process along with submitting a negative DOT drug test result.
  • Finalists will be selected after onsite interviews. Job offers will be extended in mid-December with a start date of January 9, 2024.
  • Pay while learning in the Academy will be $20 per hour.  Upon successfully graduating and obtaining your FAA license, pay will increase to $27 per hour.