On-Time & Squawk-Free: Embraer Program Grows At Chattanooga

Embraer Program

West Star Aviation’s Chattanooga location has become an Embraer Operator’s favorite go-to for MRO services, and with good reason.  By better focusing on the customer and what is important to them, the facility has experienced unprecedented growth in all areas, but their Embraer program stands out.

The Embraer Program at West Star – Chattanooga has gone from returning to service an average of five aircraft per month to an astounding 14 aircraft per month in just 12 short months. With this increase, the CHA Embraer Team has been able to maintain an “on-time” delivery rate of 90% on their Embraer work.  Likewise, the Team has also established and maintained a 95% Squawk-free departure rate.

“The growth in our Embraer program at Chattanooga has been fantastic,” said Chattanooga Embraer Program Manager, Michael Forehand.  “West Star Aviation as a company has increased the focus on our customers and what they need and want to be successful.  By doing this and empowering our teams with the right tools and attitude, we are able to deliver truly world-class service that keeps our customers coming back.  And of course, we are extremely proud of the “on-time and squawk-free” reputation that we have developed,” he continued.

Forehand said the Embraer Program at CHA has strong backlog, with maintenance slots already being booked well into the 2nd quarter 2022, with some even booking as far out as 4th quarter 2022. 

Chattanooga, TN (CHA), along with West Star’s East Alton, IL (ALN) and Grand Junction, CO (GJT) facilities all have established Embraer Programs. 

Base maintenance models by location:

East Alton, IL (ALN) 
Phenom 100/300, Legacy 450/500, Legacy 600/650, Lineage 1000, Praetor 500/600

Grand Junction, CO (GJT) 
Phenom 100/300, Legacy 450/500, Legacy 600/650, Praetor 500/6

Chattanooga, TN (CHA)
Phenom 100/300, Legacy 450/500, Legacy 600/650, Lineage 1000, Praetor 500/600

 For more information on the Embraer program at CHA or any other location, please visit www.weststaraviation.com or contact any of the Embraer Specialists below:

Larry Marler

Larry Marler

Technical Sales Manager
(CHA)
Office 423.598.1578
lmarler@wsa.aero

Joe Carr

Joe Carr

Technical Sales Manager Embraer & TurboProp
(GJT)
Office 970.248.5279
jcarr@wsa.aero

Kevin Hand

Kevin Hand

Embraer / Textron Technical Sales
(ALN)
Office 618.258.4779 khand@wsa.aero

Jeff Messmer

Jeff Messmer

Technical Sales Manager
(PCD)
Cell 314-607-4069
jmessmer@wsa.aero

Mark Crotty

Mark Crotty

Program Manager Embraer
(ALN)
Office 618.390.1114
mcrotty@wsa.aero

Bob O'Leary

Bob O’Leary

Embraer Business Development Manager
(ALN)
Office 618.258.8847
boleary@wsa.aero

Mike Forehand

Michael Forehand

Program Manager Embraer
(CHA)
Office 618.258.8863
Cell 321.514.6565
mforehand@wsa.aero

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